All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
*Please note that all our products reach customers in less than 45 days (15-60 days) and their processing is done quickly.
But our guaranteed time for retrieval is 60 days, in case of unforeseen problems such as the mistake of the postal company in delaying the delivery or loss of goods and more
One of our honors so far has been the complete and timely delivery of all products
- you do not receive them within the guaranteed time (60 days not including 2-5 day processing)
- you receive the wrong item
- you do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
*You can submit refund requests within 15 days after the guaranteed period for delivery has expired. You can do it by sending a message on the Refund Request page.